Terms & Conditions

1. Definitions

“We”, “us”, “our” means Redcliffe Waste Pty Ltd T/A Redcliffe Skips. “You”, “your”, “Customer” means the person or entity placing an order for skip bin services. “Bin” means any skip bin or container supplied by us. “SWL” means Safe Working Load — the maximum weight a bin may legally carry when loaded onto our trucks. “Load Limit” means the SWL assigned to each bin size as set out in Section 3. “Regulated waste” has the meaning given in Queensland legislation. “Zone” means the pricing zone assigned to your delivery address based on distance from our Clontarf yard.

2. Proposal & Quotation Validity

Our proposals and quotations remain valid for 30 days from the date of issue, unless otherwise stated. All prices are GST inclusive.

Price Adjustments. Redcliffe Skips reserves the right to adjust its published rates, surcharges, add-on fees and zone differentials at any time to reflect changes in government levies, EPA charges, landfill gate fees, fuel costs, regulatory requirements or general operating costs. Where a price change affects an existing quotation or booking that has not yet been fulfilled, we will notify you before delivery and give you the option to proceed at the updated rate or cancel without charge. For account holders on agreed terms, any rate adjustment will take effect from the next billing cycle following written notice.

3. Bin Hire Fees & Conditions

Zone-Based Pricing

Our pricing is structured across three zones based on the distance of the delivery address from our Clontarf yard. Call 0411 704 978 or provide your job address at booking and we will confirm your zone and price on the spot.

Zone 1: Base rate — areas closest to our Clontarf yard.
Zone 2: Zone 1 rate plus a $53 surcharge.
Zone 3: Zone 1 rate plus a $105 surcharge.

A fuel levy may apply to Zone 2 and Zone 3 deliveries. Any applicable levy will be quoted at the time of booking.

Load Limits (Safe Working Load)

Every bin has a maximum load limit. These limits are set by what our trucks can legally and safely lift. The same limits apply to General Waste, Budget and Asbestos bins of the same size.

2m³ — 1 tonne
3m³ — 1 tonne
4m³ — 2 tonnes
6m³ — 2 tonnes
10m³ — 3 tonnes
15m³ — 4 tonnes

Bin Damage

Extra charges will apply if the bin is damaged while on your site (e.g. broken wheels, tailgates, hook blocks).

Overloading or Incorrect Use

Any costs incurred by Redcliffe Skips arising from overloading, contamination, or incorrect use of the bin will be charged to the client.

Waste Contamination

If the bin contains non-recyclable, misclassified or prohibited waste (see Sections 4 & 5), whether disclosed or not, additional charges including fines may apply.

Hire Period

Unless otherwise agreed, bins can remain on-site for up to 7 days. Trade account holders receive 14 days as standard. After the applicable period, Redcliffe Skips reserves the right to collect the bin at its discretion. For extended hire, please contact us at 0411 704 978 to discuss further charges.

Bin Requirements

Do not overfill the bin above the rim. Level loads only — nothing above the rim, ever. That is a legal requirement, not just ours.
Do not exceed the bin’s Load Limit (SWL) as set out above.
Heavy-waste fill guidance: Concrete, brick, tile, pavers, soil, sand and turf hit the weight limit well before the bin is full:
- 2m³ & 4m³ — approximately ⅓ full for straight heavy loads.
- 3m³ & 6m³ — approximately ¼ full; heavy on the floor, no higher.
- 10m³ & 15m³ — call us; a smaller Budget bin is usually the cheaper option for heavy material.
Mixed load with some rubble? Heavy on the bottom, half a bin at most, light stuff on top to the rim.
Only place acceptable waste as specified in Sections 4 and 5.
Bins must be placed on a stable, accessible surface suitable for safe delivery and pickup.
Bins must not be moved or relocated without prior written approval from Redcliffe Skips.

Excess Weight

Every load is weighed — on the truck’s scales where fitted, or back at our yard. Our excess-weight policy is designed to be fair and transparent:

10% grace. The first 10% over the load limit is on us. A few extra bags will not show up on your invoice.
Beyond grace: $30 per 100 kg, pro-rata. Charged from the load limit once the grace allowance is exceeded. For example, 300 kg over a 2-tonne limit costs $90, not a full-tonne penalty.
We call first. You will hear from us before you are charged — on the spot if the truck weighs it, or a call the same day it is weighed at our yard, with a photo of the scales and the bin every time. No surprises.

For comparison, many competitors charge $200–$280 per full tonne with no grace period and no advance notice.

Ownership & Control

All bins remain the property of Redcliffe Skips.
The client assumes full responsibility for the bin while it is on their premises or under their control, including any damage, loss, or misuse.

3A. Add-On Fee Schedule

The following fees apply in addition to the standard bin hire rate. All fees are GST inclusive and may be updated from time to time in accordance with Section 2.

Mattress — $50 per item
Car tyre — $50 per item
Truck tyre — $100 per item
Tree stump — $150 per item
Excess weight (beyond 10% grace) — $30 per 100 kg, pro-rata
Futile callout / turn-away — $150 per event
Outside service area — Zone 2 surcharge — $53
Outside service area — Zone 3 surcharge — $105
Overloading (above rim line) — $100 per event
Driver waiting time (more than 30 minutes on site) — $150 per 30 minutes
Extended hire (beyond standard period) — By arrangement — contact us

Add-ons should be declared at booking wherever possible so they can be quoted upfront. Undisclosed items found in the bin at pickup or at the yard will be charged at the rates above.

4. Waste Categories

(a) Prohibited Items

The following items must not be placed in any bin supplied by Redcliffe Skips. If they are found, additional charges or penalties may apply, including reloading fees, per-tonne fines or facility-imposed charges:

Reportable or regulated waste (e.g. asbestos in a general bin, silica dust, contaminated soil)
Dangerous goods such as gas cylinders, fire extinguishers, lithium-ion batteries, chemicals
Liquids of any kind (paints, oils, fuels, water/slop/slurry)
Medical, clinical, or biological waste
Food waste or other putrescible waste

Asbestos must only be placed in our dedicated Asbestos bins — licensed disposal with compliant paperwork. Ask us at booking.

(b) Non-Recyclable Items

Items that cannot be recycled and may incur additional disposal fees:

Rubber (e.g. tyres, excavator tracks)
Batteries
Mattresses
Carpet >10m²
Synthetic grass or astro turf
Solar panels
Geo-fabrics
Glass products
Polystyrene or foam (including packaging and construction)
Green waste or noxious weeds

Mattresses, tyres and e-waste — we take them, just tell us at booking so we can quote the add-on fee (see Section 3A).

(c) General Waste

Includes mixed, non-hazardous materials such as:

Construction and demolition debris
Furniture and household items
Appliances
Plastics and metals not listed above
Other non-recyclable, non-regulated waste

5. Silica Dust & EPA-Regulated Materials

Materials such as silica dust or other regulated waste must be handled and disposed of in compliance with the Environment Protection Act 1994 (QLD) and Waste Reduction & Recycling Act 2011 (QLD). This includes: using correct PPE, licensed transport/drivers, disposal at approved facilities, and providing classification certificates where required.

6. Waste Definitions

Construction & Demolition Waste (C&D): Waste generated from construction, renovation, or demolition activities.
General Waste: Non-hazardous, non-recyclable waste such as miscellaneous packaging, plastics, general household or office rubbish.

7. Recycling Reports

Recycling reports can be provided upon request or as otherwise agreed and are typically issued monthly. Recycling reports are based on third-party facility data and are provided for information purposes only.

8. Recycling Centres & Waste Classification

Materials such as GSW (General Solid Waste), VENM (Virgin Excavated Natural Material), and ENM (Engineered Natural Material) will only be accepted with a valid characterisation report.
Once waste is received and a weighbridge docket issued and signed, the recorded waste type and weight will be deemed final and invoiced accordingly.
Any discrepancies must be raised at the time of delivery while on-site.

9. Legal & Compliance Obligations

The Heavy Vehicle National Law (QLD) prohibits transport of overloaded or unsafe bins.
The Work Health & Safety Act 2011 (QLD) applies to all site activities involving bins, lifting, and waste handling.
The Environment Protection Act 1994 (QLD) and Waste Reduction & Recycling Act 2011 (QLD) govern disposal and reporting of regulated waste.
Dangerous Goods must comply with the Australian Dangerous Goods (ADG) Code.
The National Transport Commission Load Restraint Guide (2018) applies to all transport operations.
Drivers have the right to refuse pickup or transport of any bin they consider unsafe, overweight, or improperly loaded. Such refusal does not constitute a breach of contract by Redcliffe Skips.
The client is responsible for ensuring safe access and placement areas. Redcliffe Skips is not liable for damage to driveways, lawns, or structures if the bin is placed under the customer’s instruction.
Customers are responsible for ensuring they have the necessary permission to place a skip bin in any public area. No permit is required when the bin is placed on private property; however, most Queensland councils require a permit for skip bins placed on public land such as roads, verges, or footpaths. Customers must check with their local council before arranging placement on public land. The customer is responsible for obtaining any required permits.

10. Limitation of Liability

To the maximum extent permitted by law, Redcliffe Skips’ liability for any loss, damage, delay, or claim arising from the supply of bins or services is limited to the re-supply of the services or the cost of re-supply. Redcliffe Skips is not liable for any indirect or consequential loss, including loss of profit or business interruption.

11. Indemnity

The client indemnifies Redcliffe Skips, its employees, and contractors against any claims, losses, or damages (including third-party claims) arising from placement, use, or handling of bins while under the client’s control.

12. Additional Charges & Waiting Times

Redcliffe Skips reserves the right to apply additional charges, levies, or surcharges where required due to increases in operational costs, including but not limited to fuel, transport, disposal fees, labour, government charges, or other unforeseen circumstances. Such charges may be applied at the time of invoicing and may not be reflected in previously quoted or advertised pricing. Where practicable, customers will be notified of any applicable surcharges prior to or at the time of booking.

All additional charges, including applicable surcharges, are payable in accordance with our standard payment terms.

Additional fees may apply for:

Damage to bins while on site
Inclusion of prohibited or non-recyclable waste (see Section 4)
Extended bin hire (beyond the standard period)
Excess weight beyond the 10% grace allowance (see Section 3)
A $150 turn-away fee applies where a scheduled collection cannot proceed, including:
- Missed collections due to lack of access
- Overfilled or overweight bins that cannot be safely lifted
- Turning the driver away when they arrive to collect the bin
- Last-minute extension requests
- Contaminated recycling loads
If a driver is delayed on-site for more than 30 minutes, a waiting fee of $150 per 30 minutes will apply.

All additional charges are set out in the Add-On Fee Schedule (Section 3A). Fees are GST inclusive and may be updated from time to time in accordance with Section 2.

13. Hours of Operation

Office Hours: Monday to Friday, 7:00 am – 4:00 pm
Skip Bin Service: Monday to Friday, 7:00 am – 4:00 pm
After-hours services may be arranged on request and may incur additional charges.

14. Bookings & Payment Terms

Bookings: Call 0411 704 978 during business hours. For AM deliveries, bookings should be made by 1:00 pm the day before. Our booking request form is also available on our website.
Payment Terms: Full payment of the service must be made prior to delivery. Approved customers may apply for an account facility.
Late Payment: Late or non-payment may be pursued under the Building Industry Fairness (Security of Payment) Act 2017 (QLD).
Payment details may be kept on file and may be charged for any post-collection fees such as prohibited items, excess weight or damages incurred in accordance with these Terms & Conditions.
Payment of the invoice confirms acceptance of these Terms & Conditions.

15. Data Collection & Privacy Policy

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect: Personal details (name, address, phone, email), payment/billing details, service and booking details (dates, address, bin types).
How We Use Your Data: To manage bookings, process payments, send invoices, communicate updates, and meet obligations under QLD waste & safety legislation.
Data Security: Information is stored securely and access is restricted to authorised personnel. Customer data is not sold, rented, or traded to third parties.
Disclosure: Information may be shared with government or regulatory authorities when required by law (e.g. EPA), and with contractors or service partners for operational purposes only.
Your Rights: You may request access to or correction of your personal data by contacting 0411 704 978 or he***@****************om.au

16. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be resolved in the appropriate courts of Queensland.

Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law that cannot be excluded by law.